Dundurn Ebook Delivery FAQ

Shelfie and Dundurn have partnered to make these ebooks available to you. Below are the most common questions, but if you encounter any difficulty please email Kyle Gray at [email protected]

What is an .ACSM file?

Dundurn uses Adobe DRM to prevent the unauthorized copying or redistribution of our eBooks. When you purchase a book with DRM, what you actually receive is a license in the form of a .ACSM file. This can then be used in an ACSM compatible reader to open your ebook.

How do I use an .ACSM file?

You need to register ebooks with Adobe DRM before you can open them. To do this, you’ll need to use an ebook app that supports DRM. We recommend Bluefire or Adobe Digital Editions (both free). Once you download one of these apps, you will be asked to register for an Adobe ID, which will allow you to open the ASCM file with the app. If you have any difficulty, don’t hesitate to email [email protected]. We’re here to help.

I’m getting an error when I try to open my ASCM file.

You need to use an app that supports Adobe DRM. We recommend using Bluefire or Adobe Digital Editions (both are free). If you’re still having difficulty, email us at [email protected]

When I click on the email link it says “Invalid URL.”

This usually means your link has expired either because it’s been over a week or you’ve clicked on the link 5 times. Email us at [email protected] and we’ll send you a new link.

My download link expired. What can I do?

The download links are valid for 1 week or up to 5 clicks. If your link expired, please email us at [email protected] and we’ll send you a new one.

How do I load books onto my Kobo?

If you’re ebook has Adobe DRM applied, read here for Kobo’s instructions on loading a DRM ebook to your reader.
If you’re ebook does not have DRM applied, read here.

Please contact us at [email protected] if you are having trouble.

How do I load my ebook onto my Kindle?

Kindle uses a different file format then all other ebook readers. In order to load your ebook onto your Kindle, make sure that you have received a MOBI file from us. If you have then follow the directions below. If not, email us at [email protected].

Drag ‘n’ Drop
When connected to your computer by USB, your Kindle will mount as a drive on your home screen. Drag and drop Mobi files from your local hard drive to the Kindle placing them in the documents folder.

You can email documents to your registered Kindle devices. To do this, you will need your Send-to-Kindle email address ([name]@kindle.com), which is a unique email address assigned to each of your Kindle devices and free Kindle reading applications upon registration.

In order to find your Send-to-Kindle email address, visit the Manage your Devices page at Manage Your Kindle. You will only be able to send documents to your Kindle from approved email accounts that you add via your Personal Document Settings page at Manage Your Kindle.

Once you know your Kindle address, simply attach the ebook file to an email and hit send. You do not need to include a subject line.

For DRM-free ebooks, there is a free software called Calibre that allows you to convert other formats to a MOBI file. After downloading an ePUB, PDF, LIT or other format ebook to your computer, you can add the book to your computer’s Calibre library. Your Calibre library can be transferred to your Kindle by selecting the email to Kindle option from the drop-down menu.

Please contact us at [email protected] if you are having trouble.

How do I load books onto my iPad?

You’ll need to download Adobe Digital Editions or Bluefire Reader to your iPad. Both of these apps will allow you to open a DRM protected ebook on your iPad. You will be asked to register for an Adobe ID when you first sign up.

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